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Unfortunately, the world of computers and the internet is full of technical jargon and TLA's (Three Letter Acronyms) and so can be quite daunting for the average man (or woman) in the street. So if you don't know your RSS from your elbow, hopefully this will help....
DOMAIN NAMES
Domain names are the familiar, easy to remember names for computers on the Internet (such as billycart.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet. So instead of having to type 203.26.41.170 you can just type billycart.net. What are the limitations in naming a domain? The character limitation for ordering a domain is 59 characters; the only symbol that is allowed to be present in a domain name is a hyphen ( - ) any other symbols (such as $ or % ) cannot be used in the naming of a domain. What is a .au domain name? A .au domain name is a domain that is exclusive to Australia. You need to have an Australian registered business name with a tie to the name you are after to order this type of domain name. A registrar is a company that allows individuals or companies to register a domain name. The customer will require the domain name. Registrar then checks with the central registry for the domain to make sure its available. If so, the registrar will then take the required details from the customer and attempt to process the order to register that specific domain. All companies offering domain registration services do so via a registrar that will process the order. How long before my domain is active? Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet. Can I buy a domain name, but not buy web hosting? Yes, you do not have to buy the web hosting when you buy a domain name. Do I own the domain name? Yes, unlike some companies we always register the domain in your name or in your customers name if you are working on someones behalf. Can I transfer the domain at any time? Yes you can and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price. Do I get a certificate of ownership for the domain? Yes you can and we provide a control panel so that you can view this information. How do I renew a domain with billycart.net? We will contact customers via email about 30 days before the domain is due for renewal. You can then choose if you want to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages. BILLING QUESTIONS
How can I pay for my hosting or domain name? Our preferred payment method is via direct deposit to our bank account. We also accept cheques however we reserve the right not to provide services until the funds have cleared. Yes, every time you buy a product from us we will email you an invoice. Yes, all prices, except where specifically marked include GST (10%). Non Australian business are exempt from this tax. |
FAQ